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Policies and Terms

Refunds Policy

  • "No Refunds" will be granted on goods or services. This means:
  • Unused coaching sessions WILL NOT be refunded. Sessions may be transferred or exchanged for other products.
  • Purchase is final on books and tapes - no refunds or exchanges are available. We will replace damaged stock if postage included insurance, and the damaged stock is returned.
  • We do offer credit which is transferrable.

    Pricing
    All prices include GST for Australian orders.
    Overseas orders are "ex-tax" because no GST is payable on exports.

    Coaching Pre-payment
    Coaching must be prepaid.

  • Coaching must be paid in advance in 4 session blocks, at least 48 hours before commencement of coaching.

    Postage and handling

  • All postage includes insurance and delivery confirmation or trackability.
  • This does cost a little extra but means we can track down your parcel if there is a delivery error, or it will be replaced at no cost to you.
  • If you are concerned about saving money on postage email your order to us for a quotation using a discounted carrier. DO NOT include credit card details in email we can make arrangements for your order by fax or telephone.

    Cheque payments
    We do accept cheque payments. Your order will be filed until the cheque has been received and cleared.

    Terms of use
    Your access to this website is conditional upon your acceptance of the copyright information stated below. The site is for taking product orders and distribution of product information. For information on secure credit card processing please refer to the provider of the store infrastructure "iNetstore" using the link at the bottom of this page.

    Security - Cookies
    Whenever you visit our sites, our servers may automatically record information about your usage of the sites such as the time of the visit, its duration and the pages you visited. We use this only to maintain the site and provide information which is relevant adn up to date to our customers. The information we collect about you remains anonymous, and we do not link it to any other personal information.

    If you do not want us to retain any information at all, even in an anonymous form, you can use the preferences on your browser program to remove all cookies and set the browser not to accept cookies in the future. For more information on disabling cookies, http://www.microsoft.com/info/cookies.htm

    Copyright
    This website and the associated parent websites are collectively known as "these sites" for the purposes of copyright, disclaimers and other legal matters. All information, text, material, graphics, software and advertisements on these sites("Content") are Copyright 1997-2015 by Kaizen Coaching and Sportsmind, unless expressly indicated otherwise. The Content is protected by Australian and international copyright and trademark laws. Content on these sites may be published in real-time, and you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this Content in any way without written permission. You may of course use an industry-standard Web browser to download and view the Content for your personal, non-commercial use. All trademarks displayed on these sites are trademarks of their respective owners (Kaizen Coaching and Sportsmind). All rights not expressly granted herein are reserved.

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